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UPD AOs trained for excellence in public service

Administrative Offices of the various academic and administrative units at UPD at the Code of Conduct and
Professional Dealings with Clientele training program with the organizers and officials (seated, center, from left)
Atty. Emma C. Franciso, Prof. Virginia C. Yap, Chancellor Caesar A. Saloma and Prof. Nestor O. Rañeses.

(September 28)—More than 80 Administrative Officers (AO) from the various academic and administrative units at UPD attended the training program Code of Conduct and Professional Dealings with Clientele on September 28 at the Institute of Small Scale Industries (ISSI).

“A public office is a public trust,” Prof. Virginia C. Yap, Vice Chancellor for Administration said, opening the program. “Today’s seminar seeks to intensify awareness of our responsibilities as public employees and to broaden our perspectives not only on what public service means, but more importantly, on what excellence in public service is,” she pointed out.

Conducted by the Office of the Vice Chancellor for Administration in coordination with the Human Resource Development Office and the ISSI, the training sought to enable to participants to understand the importance of office courtesy, work ethics and the professional dealings with clientele and have a working knowledge on government code of conduct (ethics). It also sought to identify work ethics and professional dealings in relation to the use of telephone, cellphone, e-mail and professional dealings against corruption; and demonstrate appropriate values on work etiquette, basic office courtesy and professional dealings with clientele.

In his welcome remarks, UPD Chancellor Caesar A. Saloma reiterated the program’s objectives. “When this day ends…we will have gained a deeper appreciation not only of why office courtesy, work ethics  and professionalism are significant to our lives as direct stakeholders of UP Diliman, but also of what these values actually entail in our day-to-day tasks.”

Prof. Nestor O. Rañeses, Assistant Vice President for Administration for the UP System and ISSI director presented an overview of the program. He said the program was specifically for AOs because they are the office or unit front liners.

The seminar featured three major speakers, namely: Atty. Emma C. Francisco, a faculty member of the Technology Management Center who discussed ethics and the government’s Code of Conduct; Department of Speech and Theatre Arts’ Dr. Celia T. Bulan who discussed telephone etiquette; and Ella Oplas of De La Salle University-Manila and the Asian Institute of Management, who presented measures for avoiding unethical office standards and workshops on work ethics.

At the end of the program, the participants reaffirmed their commitment to public service by reciting the Panunumpa ng Lingkod ng Bayan.--CAI